Standard accessories: 30-day request window
Contact us within 30 days of delivery to request a return for an unused, uninstalled standard accessory in its original condition and packaging. Do not send a return before receiving the correct return address and reference. Unless faulty or incorrect, the customer is responsible for return shipping and associated import costs.
Made-to-fit and personalised work
GPU frames, cooling ducts, cable lengths, finishes, and complete configurations made for customer-specified hardware are personalised where they cannot reasonably be resold. Change-of-mind returns are normally excluded for those items. This does not remove rights relating to faults, incorrect fit against the approved models, damage, or a result materially different from the approved scope.
Power-cable safety
Stop using a cable immediately if a connector is loose, discoloured, overheated, damaged, or does not match the approved PSU and component models. Do not force a connector or mix the supplied leads with another modular cable set. Contact us with clear photographs before further use.
Complete systems and existing parts
The written build proposal must state assembly workmanship coverage, individual manufacturer warranties, and responsibility for customer-supplied parts. Before any return or repair, back up data and remove sensitive information where possible. Storage devices and customer data require separate handling instructions.
Damage in transit
Photograph the outer packaging, shipping label, internal packing and item before discarding anything. For a complete system, do not power it on if the chassis, cooler or graphics card appears displaced. Contact us promptly with the order ID and images.
Workmanship and incorrect orders
If hardware has an assembly or fabrication defect, does not fit the exact approved models, or is not the item ordered, contact us with photographs and a description. The first remedy may be adjustment, repair or replacement; a refund will be provided where required.
Refund processing
Approved refunds are sent to the original payment method. Payment-provider and bank processing times vary. Return items must be packed to an appropriate anti-static and physical protection standard.