Made and configured to order
Light frames, cable sets and cooling kits enter fabrication after the required hardware fit information is approved. Complete systems follow the parts and assembly window in the written configuration. Production estimates are separate from carrier transit time.
Accessories: checkout shipping
For accessory-only orders, the preview checkout uses a flat international shipping contribution of $18 USD. Orders with an accessory subtotal of $120 USD or more qualify for free standard shipping where the destination is supported.
Complete systems: freight quoted separately
ITX systems do not use the accessory free-shipping rule. Packing, GPU protection, parcel dimensions, destination, carrier, insurance, tracking and any special handling must be quoted before a system order is accepted. A saved system configuration is not a paid order.
Destinations and carriers
Available destinations, carrier options, transit estimates and insurance limits must be confirmed before live orders are enabled. If an order cannot be served reliably, it will be refunded rather than left pending indefinitely.
Customs, duties, and taxes
International deliveries may be assessed for import VAT, customs duty, brokerage, or local handling charges. Unless checkout explicitly says duties are prepaid, these charges are the recipient’s responsibility and are not included in the merchandise price. Complete systems may have different classification and import requirements from accessories.
Address accuracy and local power
Use the delivery address confirmed by the payment provider and include local-format details. For a complete system, confirm the destination mains voltage and plug requirements in the build brief. Address changes are only possible before carrier handover.
Tracking and delivery problems
Your private post-payment order link shows the carrier and tracking action after a real shipment is booked. No tracking status is displayed before a tracking number exists. Photograph any damaged outer carton before opening a system. If tracking stops, the package is marked delivered but cannot be found, or the packaging arrives damaged, contact hello@itxandco.com with the order ID and photographs.